Plenary

Patient Experience in an Intentionally-Driven Culture

Tuesday, August 23, 2022, 8:00 am - 9:30 am CDT

Join Dr. C. Todd Staub and Bruce Moyer, Senior Leaders from UnitedHealth Group (UHG), as they walk through practical elements of improving patient experience through intentionality in culture.  In the Care Delivery Systems within UHG, the culture shaping journey brings about an environment where the patient experience, including outcomes, is the primary focus.  Explore the notions of excellence in care and wellbeing, treating the patient holistically with compassionate care and operating in dyadic structures to ensure an engaged provider/clinician experience.  Dr. Staub will share his decades of experience – how providing care has changed over time and how an intentional culture transformed that care to a more meaningful experience for patients.  And Bruce will share the framework for advancing a culture of intentionality at UHG, which has transformed clinical care delivery through focus on leveraging relationships and innovation leading to greater trust and accountability within clinical and administrative teams.  In this session, you will learn about proven approaches to developing and living a culture that all team members desire and thrive within